Privacy Policy

Last updated: August 18, 2025

This Privacy Policy explains how (“Platinum Cryo,” “we,” “us”) collects, uses, and shares information when you visit platinumcryo.us, make a purchase, or contact us.

1) Information We Collect

• Order & account data: name, email, phone, billing/shipping address, payment method details (processed by our payment providers), order history.
• Device & usage data: IP address, browser, pages viewed, clicks, referring URLs, approximate location, cookies and similar technologies.
• Communications: messages you send us, product reviews, survey responses, support interactions, and any images you provide.

2) Sources

We collect information directly from you, automatically via cookies/SDKs, and from service providers (e.g., payment processors, analytics and review platforms).

3) How We Use Information

• Provide the Site, fulfill and deliver orders, process payments, and offer customer support.
• Improve the Site (analytics, debugging, fraud prevention, and security).
• Communicate with you about orders, updates, and marketing (with your consent where required).
• Comply with legal obligations and enforce our Terms.

4) Sharing & Disclosure

We share information with trusted service providers who perform services on our behalf, such as:

• Platform & hosting: Shopify (storefront, checkout, analytics).
• Payments: Shopify Payments, PayPal, and similar providers (they receive payment details directly).
• Fulfillment & logistics: warehouses, carriers, and tracking providers.
• Communications & reviews: email tools and review platforms you opt to use.
• Analytics: platform analytics; we may also use privacy‑respecting analytics tools.

We may disclose information if required by law or to protect rights, property, or safety.

5) Cookies & Similar Technologies

We use cookies and similar technologies to keep your session, remember preferences, analyze traffic, and measure performance. See our Cookie Policy for details and controls.

6) Advertising & “Sale/Share” of Personal Information

We do not sell your personal information. If we engage in targeted advertising that constitutes a “share” under certain U.S. state laws, we will honor opt‑out rights and display a “Your Privacy Choices” link.

7) Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. U.S. state residents (e.g., CA, CO, CT, VA, UT) may also have rights to opt out of targeted advertising and certain profiling.

Exercise rights: email platinumcryoteam@gmail.com with the subject “Privacy Request.” We will verify your identity before acting. You may use an authorized agent where permitted.

8) EEA/UK Data

For visitors from the EEA/UK, the lawful bases we rely on include: contract (to process and fulfill orders), legitimate interests (site operation, security, analytics), consent (marketing where required), and legal obligation (tax/audit records). Your data may be transferred to the U.S.; we use appropriate safeguards such as Standard Contractual Clauses.

9) Data Retention

We keep order records for at least 7 years (tax/audit). Other data is retained as long as needed for the purposes above or as required by law, then securely deleted or anonymized.

10) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

11) Children

Our Site is not directed to children under 13 (or the applicable age of consent). We do not knowingly collect personal information from children.

12) Third‑Party Links

Our Site may link to third‑party sites. Their privacy practices are governed by their own policies.

13) Changes

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest version.

14) Contact

Email: platinumcryoteam@gmail.com